Terrace — Terms of Service
Effective date: [DATE] Last updated: [DATE]
These Terms of Service ("Terms") govern access to and use of the Terrace application, websites, and related services (the "Service"), operated by [COMPANY LEGAL NAME] ("Terrace," "we," "us"). By creating an account, accepting an invitation to an organization, or using the Service, you agree to these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
1. The Service
Terrace is a business process-mapping and documentation platform that lets organizations create, review, publish, and share process documentation. Features vary by subscription plan and may change as the Service evolves.
2. Accounts and Organizations
2.1 Accounts. You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account. You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use the Service.
2.2 Organizations and roles. Content in Terrace belongs to an organization workspace. Organization administrators control membership, roles, permissions, and organization settings, and may add, remove, or change the access of members at any time. If you join an organization, its administrators may access and control content you create within it.
2.3 Invitations. Invitations are addressed to a specific email address and may expire. Accepting an invitation adds your account to the inviting organization with the role the administrator assigned.
3. Plans, Billing, and Trials
3.1 Plans. The Service is offered on a free plan and paid plans with different limits (such as number of processes, seats, and features). Current plans and pricing are described at [terracehq.app/pricing]. We may change pricing or plan features with reasonable prior notice; changes take effect at your next billing cycle.
3.2 Payment. Paid plans are billed in advance on a subscription basis through our payment processor. Fees are non-refundable except where required by law or expressly stated. Seat-based charges are calculated from the number of active members in your organization.
3.3 Downgrades and nonpayment. If a subscription lapses or is downgraded, features may be restricted to the applicable plan's limits. We will not delete your content solely because of a downgrade, but access to it may be limited until the account returns within plan limits.
4. Your Content
4.1 Ownership. You (or your organization) own the content you create in the Service, including process maps, documentation, attachments, and comments ("Customer Content"). These Terms do not transfer any ownership of Customer Content to us.
4.2 License to us. You grant us a limited, non-exclusive license to host, store, process, transmit, display, and back up Customer Content solely as needed to provide, secure, and improve the Service and as otherwise permitted by our Privacy Policy.
4.3 Sharing. The Service includes features that can make content available beyond your organization (such as share links). You control the use of these features; content shared through them is accessible to anyone with the link unless the feature states otherwise.
4.4 Responsibility. You are responsible for Customer Content and for having the rights necessary to submit it. Do not submit content that is unlawful, infringing, or that you lack authority to share.
5. AI Features
The Service includes features that use artificial intelligence to generate or refine content (for example, generating draft process maps from a description). AI-generated output may be inaccurate, incomplete, or unsuitable for your purposes, and is provided as a drafting aid only. You are responsible for reviewing AI-generated content before relying on it, publishing it, or using it in your operations. AI features may be subject to usage limits by plan. Input you submit to AI features is processed by our AI service providers as described in our Privacy Policy.
6. Acceptable Use
You agree not to: (a) use the Service unlawfully or to store or transmit unlawful, infringing, or harmful material; (b) attempt to probe, breach, or circumvent security or access controls, or access data of another organization; (c) interfere with the integrity or performance of the Service; (d) reverse engineer the Service except as permitted by law; (e) resell or provide the Service to third parties as a service bureau without our written consent; (f) use the Service to develop a competing product; or (g) exceed or circumvent plan limits or rate limits.
7. Intellectual Property
The Service, including its software, design, and branding, is owned by us and our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. Feedback you provide may be used by us without obligation.
8. Confidentiality
Each party may receive non-public information from the other in connection with the Service. The receiving party will use such information only as needed to perform under these Terms and will protect it with reasonable care. This does not limit administrators' control of their organization's content under Section 2.2.
9. Suspension and Termination
9.1 By you. You may stop using the Service at any time. Organization administrators may cancel paid subscriptions effective at the end of the current billing period.
9.2 By us. We may suspend or terminate access for material breach of these Terms, security risk, unlawful use, or nonpayment, with notice where practicable.
9.3 Effect. Upon termination of an organization's account, we will make Customer Content available for export for [30] days, after which we may delete it in the ordinary course, subject to our backup cycles and legal obligations.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT CONTENT (INCLUDING AI-GENERATED CONTENT) WILL BE ACCURATE OR RELIABLE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; AND (b) OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR US $100 IF YOU ARE ON A FREE PLAN). THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.
12. Indemnification
You will defend and indemnify us against third-party claims arising from Customer Content or your use of the Service in violation of these Terms or applicable law.
13. Changes to the Service or Terms
We may modify these Terms from time to time. For material changes, we will provide notice (for example, by email or in-app) at least [14] days before they take effect. Continued use after the effective date constitutes acceptance. We may modify or discontinue features with reasonable notice where the change is material and adverse.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of [STATE, e.g., New York], without regard to conflict-of-law rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in [COUNTY/CITY, STATE]. [OPTIONAL: arbitration clause — decide with counsel.]
15. General
These Terms, together with the Privacy Policy and any order or plan terms, are the entire agreement between the parties regarding the Service. If any provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us: [CONTACT EMAIL].
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Contact: [COMPANY LEGAL NAME] · [MAILING ADDRESS] · [CONTACT EMAIL]